Introduction
These Terms of Service ("Terms") govern your access to and use of services provided by True Up Companies, LLC ("True Up," "we," "us," or "our"), including:
- Our public website and contact forms
- The True Up Companies mobile application (the "App")
- Our internal employee and operations platform (the "Platform") accessed through the App or related services
By accessing or using our services, you agree to these Terms. If you do not agree, do not use our services.
Eligibility and Authorized Access
Our website may be used by visitors for lawful, informational, and contact purposes. The App and Platform are intended for authorized employees and personnel of True Up Companies.
Access to the App and Platform requires a company-issued account. You may not use the App or Platform unless you are authorized to do so by True Up. You are responsible for complying with your employer's policies, including workplace, IT, confidentiality, and acceptable-use policies that may apply in addition to these Terms.
Use of Our Services
Website
You may use our website for lawful purposes, including learning about True Up and submitting contact inquiries. You agree not to misuse the website or interfere with its operation.
App and Platform
If you are an authorized user, you may use the App and Platform only for legitimate business purposes related to your role at True Up. You agree not to misuse company systems, attempt unauthorized access, copy or export data except as permitted for your job duties, or use the services in any way that violates applicable law or company policy.
Acceptable Use
You agree not to:
- Share login credentials or allow others to use your account
- Access accounts, data, or features you are not authorized to use
- Upload unlawful, harmful, harassing, or inappropriate content
- Disrupt, damage, probe, or attempt to compromise our systems or security
- Use automated tools to scrape, copy, or extract data except as expressly permitted
- Misrepresent your identity or affiliation with True Up
We may suspend or terminate access if we reasonably believe you have violated these Terms or applicable company policies.
User Responsibilities
You are responsible for ensuring that information you provide is accurate and appropriate for its intended purpose. You are also responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify True Up promptly if you suspect unauthorized access to your account.
User Content and Company Information
The App and Platform may allow you to submit or upload content such as messages, tickets, form responses, photos, files, and other work-related information ("User Content"). You retain any rights you already have in User Content you submit, subject to True Up's rights below and applicable law.
You grant True Up a license to use, store, display, process, and share User Content as reasonably necessary to operate, maintain, secure, and improve the services and to support legitimate business operations.
Information accessed through the App and Platform may include confidential company, employee, customer, or project information. You agree to handle such information in accordance with company policy and applicable law and not to disclose it except as authorized for your job duties.
Intellectual Property
The website, App, Platform, and their content—including text, graphics, logos, software, and other materials—are owned by True Up or its licensors and are protected by intellectual property laws. Except as permitted by these Terms or authorized use of the services, you may not copy, modify, distribute, sell, or create derivative works from our content or software.
Third-Party Services
Our services may rely on third-party providers for hosting, authentication, storage, email, and other infrastructure. Your use of the services may also involve links to external websites. We are not responsible for third-party services or sites outside our control, and their use may be subject to separate terms and policies.
Privacy
Our collection and use of personal information is described in our Privacy Policy. By using our services, you acknowledge that you have reviewed our Privacy Policy.
Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. True Up does not warrant that the services will be uninterrupted, error-free, secure, or free of harmful components. Business use of the App and Platform is at your and True Up's operational risk, subject to applicable company policies and law.
Limitation of Liability
To the fullest extent permitted by law, True Up will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, goodwill, or business interruption arising from or related to your use of the services. To the extent liability cannot be excluded, True Up's total liability arising out of or related to the services will be limited to the maximum extent permitted by applicable law.
Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date above. Your continued use of the services after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires otherwise.
Contact Us
If you have questions about these Terms, please contact us through the information provided on our website.