Introduction
True Up Companies, LLC ("True Up," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you:
- Visit our public website or submit contact forms
- Use the True Up Companies mobile application (the "App")
- Use our internal employee and operations platform (the "Platform") through the App or related services
The App and Platform are intended for authorized employees and personnel of True Up Companies and are not directed to the general public as a consumer application.
Information We Collect
Website and contact forms
When you voluntarily submit information through our website forms, we may collect your name, email address, telephone number, company name, and any other information you choose to provide.
Employee accounts and the mobile app
If you are an authorized user of the App or Platform, we may collect:
- Account and login information (such as username, email address, and authentication credentials)
- Profile and employment information (such as name, phone number, job title, work contact details, and address information maintained in our HR systems)
- User identifiers (such as account or profile IDs used to operate the App)
- Content you create or upload in the App (such as support tickets, messages, suggestions, kudos, form responses, and file or photo attachments)
- Information needed to provide App features you use (such as company directory, projects, certifications, reference materials, and acknowledgments)
We do not use the App to collect precise device location, health or fitness data, financial payment information, or contacts from your phone's address book.
How We Use Information
We use the information we collect to:
- Respond to website inquiries and contact requests
- Authenticate users and provide access to the App and Platform
- Operate core business features (including tickets, employee directory, profile management, projects, and internal communications)
- Maintain security, prevent fraud, and troubleshoot issues
- Improve our website, App, and internal services
- Comply with legal obligations and enforce company policies
We use personal information to provide App functionality. We do not use your information for third-party advertising, cross-app tracking, or selling personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We may share personal information in the following circumstances:
- Service providers: With vendors that help us operate our website, App, and Platform (such as cloud hosting, database, authentication, storage, email, and infrastructure providers), subject to contractual obligations to protect the information and use it only to provide services to us
- Within True Up: With authorized True Up personnel who need access to perform their job duties
- Legal requirements: When required by law, regulation, legal process, or to protect the rights, safety, and security of True Up, our users, or others
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections
We do not sell personal information.
Data Retention
We retain personal information for as long as necessary to provide the services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Employee and operational records may be retained according to our internal data retention and HR policies.
Data Protection
We implement administrative, technical, and organizational measures designed to protect personal information, including access controls and encryption in transit (HTTPS/TLS) for data transmitted between the App and our services. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Choices and Employee Requests
Website visitors may choose not to submit contact forms. Authorized App users should contact their manager or True Up HR/IT if they have questions about their employee profile information or need to update employment-related data maintained in our systems. Access to the App requires a company-issued account.
Children's Privacy
Our website, App, and Platform are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above. You are advised to review this Privacy Policy periodically for changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the information provided on our website.